- Apps
- Quotations
- Sales Order
- Sales
- Delivery Order
- POS
- Sales Return
- Price Master
- Sales Report
- Sales Terms Conditions
- Finance Dashboard
- Accounting
- Receipt
- Payment
- Journal
- Contra
- Expense
- Income
- Finance Report
- Inventory Dashboard
- Manage Item
- Daily Stock
- Stock Adjustments
- Transfer WH Location
- Transfer B2B & B2W
- Inventory Reports
- Procurement Dashboard
- Requisition
- Purchase Orders
- Purchases
- Receive Stocks
- Purchase Return
- Purchase By Scale
- Procurement Reports
- HRM DashBoard
- Attendances
- Payroll
- Departments
- Leave & Holiday
- Employees
- Reqruitment
- Reports
- Add Job Card
- Job Card List
- Add Invoice
- Invoice List
- Add Quotation
- Quotation List
- Service Settings
- Notice Board
- Send Mail
- Email Templates
- Send Email Manually
- Send SMS
- SMS template
- Send SMS Manually
- Email/SMS Settings
More.
Continue your dialogue with clarifying info and request.
Deliver happiness to your customers and get them to adore you! Desk helps you be more accessible to provide them with quick resolutions
- Industries
steel industry
- Stainless Steel Industry
- Re-rolling Mills
- Mini Steel Plants (MSPs)
- Structural Steel Industry
- Coated Steel Industry
- Integrated Steel Plants
More.
garments industry
- Knitwear Garments
- Woven Garments
- Sweater Industry
- Fashion/Apparel
- Children’s Wear
- Export-Oriented
More.
manufacturing
- Food & Beverages
- Cosmetics Manufacturing
- Cement Manufacturing
- Metal Furniture
- Consumer Goods
- Industrial Equipment
more.
real estate
- Residential Real Estate
- Commercial Real Estate
- Industrial Real Estate
- Construction Company
- Interior design agency
- Developer company
More.
retail
- Grocery & Supermarkets
- Clothing & Apparel
- Electronics & Appliances
- Pharmacy & Health
- Home & Furniture
- Cosmetics & Beauty
- Footwear
- Bookstores & Stationery
- Mobile & Gadget
- Toy & Baby
more.
Supply Chain
- Consumer Distribution
- Mobile destribution
- Electronics Distributors
- Wholesale Distributors
- Marketing Automation
- Retail Distributors
- Pharmaceutical
- Electronics Distributors
more
hospital
- Private Hospitals
- Hospital Networks
- Remote Clinics
- Helpdesk
- Planning
- Appointments
more.
solar energy
- Panel Manufacturers
- Component Distributors
- Solar Retailers
- Solar Project Developers
- Solar Installers
- Solar Accessories
- Inverters
more.
Service Management Software – DotBook ERP for Seamless Operations"
DotBook ERP Service Management Software streamlines your operations with smart scheduling, real-time tracking, and automated workflows—ensuring efficient service delivery, better customer satisfaction, and smooth business management.
Over 100+ global clients
Effortless Accuracy and Efficiency in Service Management
Achieve effortless accuracy and efficiency in service management with automated scheduling, real-time updates, and organized workflows—ensuring faster service delivery, reduced errors, and improved customer satisfaction.
Call anytime
Centralized Service Tracking
Easily manage all service requests, job status, and assignments from a single dashboard — ensuring nothing falls through the cracks and improving customer satisfaction.
Automate service workflows
Automate service workflows — from job assignment to completion — reducing manual tasks, speeding up response times, and increasing team productivity.
Detailed History & Reporting
Maintain complete service history for every customer and asset, enabling informed decisions, better maintenance planning, and transparent communication with clients.
Empowering Business Growth Through DotBook ERP Service Features
DotBook ERP’s service features streamline operations, automate workflows, and provide real-time insights—empowering businesses to deliver faster, improve customer satisfaction, and drive sustainable growth efficiently and effortlessly.
- Automates and organizes all service workflows
- Real-Time Tracking & Reporting
- Timely service updates, transparent billing
DotBook ERP:
Inside the Service Features & Benefits
The Service Module in ERP software is a core component that automates financial processes, ensures compliance, and provides real-time insights into a company’s financial health.
01
Service Request Tracking
Efficiently log, assign, and monitor service requests to ensure timely resolution and customer satisfaction.
02
Work Order Management
Create and manage work orders with status updates, technician assignment, and progress tracking for smooth service delivery.
03
Customer Management
Maintain detailed customer profiles, service history, and communication logs for personalized service.
04
Inventory & Spare Parts Management
Track and manage spare parts inventory to ensure availability and reduce downtime during service.
05
Technician Scheduling & Dispatch
Optimize technician schedules and dispatch based on skill, location, and availability for faster response times.
06
Service Contracts & SLA Management
Manage service contracts and SLAs with automated reminders to ensure compliance and renewals.
07
Generate accurate invoices linked to service orders, including parts, labor, and taxes, streamlining billing.
08
Technicians can update job status, capture signatures, and log parts used from mobile devices on the go.
09
Reports & Analytics
Access detailed reports on service performance, technician productivity, and customer satisfaction to improve operations.
Worked with world’s famous brands and partners
Frequently asked questions
Explore answers for common questions off begin gain clarity on everything you need a knowing about our services offerings.
What is the Service Management module in DotBook ERP?
The Service Management module helps you manage customer service requests, work orders, technician dispatch, invoicing, and service contracts — all from one platform.
Can I track customer service requests and complaints?
Yes. You can log, assign, and track service requests in real-time, ensuring timely resolution and better customer satisfaction.
Does it support work order creation and tracking?
Absolutely. You can generate work orders, assign technicians, and monitor progress, parts used, and completion status.
Can I assign and schedule technicians?
Yes. The system allows you to assign technicians based on availability, skills, or location, ensuring efficient service delivery.
Is there a way to manage spare parts and service inventory?
Yes. The module includes inventory tracking for spare parts, allowing you to manage stock levels and usage during service jobs.
How are service contracts and SLAs managed?
You can create service contracts, define SLA terms, set reminders for renewals, and track performance against SLAs.
Can I generate invoices for services?
Yes. Invoices are auto-generated from completed work orders, including labor charges, parts used, VAT, and discounts.
Is mobile access available for technicians?
Yes. Technicians can update job status, view tasks, and capture digital signatures using mobile devices for real-time updates.
24/7 Support—Always Here for You
Our dedicated support team is available around the clock to assist you—anytime, anywhere. Whether you’re facing a technical issue, need a quick answer, or want guidance using DotBook ERP, we’re here to make your experience smooth and stress-free.
With expert help available 24/7, you can count on timely support—no matter your time zone or business hours.
🏆 Award-Winning ERP
DotBook ERP is proud to be recognized as an award-winning solution, trusted by businesses for its innovation, reliability, and user-friendly design.
24/7
support
Michelle Williams
Support Specialist
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Partner with Industry Leaders
We’re proud to collaborate with industry-leading brands that trust DotBook ERP to streamline operations, boost efficiency, and drive business success.
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